Emergency & Safety Information

Helpful guidance for common heating and fuel emergencies, including when to contact Dead River Company for immediate assistance.

Emergency & Safety FAQs

Find the answers to common heating and fuel emergencies, including propane safety, power outages, fuel run-outs, and no heat or hot water issues. Learn what steps to take, when to call for service, and how to help keep your home and family safe.

  • How often should equipment be inspected for safety? Read more
  • What do I do if I have no heat or hot water? Read more
  • What do I do in a power outage? Read more
  • What should I do if I see a leak from my heating oil tank? Read more
  • What should I do if I smell propane? Read more

Related Help Topics

Fuel & Delivery Questions

Get help with common fuel delivery questions, including tank monitoring, delivery options, online ordering, pricing plans, and avoiding fuel run-outs during the heating season.

Read more

Service & Equipment Issues

Find support for common heating system and equipment issues, including no heat or hot water, equipment maintenance, safety inspections, and service-related questions.

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Contact Your Local Office

Find and connect with your local Dead River Company office for any additional help or support.

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