Help & Support

Helpful guidance and support for your home heating needs, including fuel delivery, account management, emergency information, equipment service, moving, and more. Find quick answers, helpful resources, and ways to connect with Dead River Company when you need assistance.

Quick Links

How do I order a delivery online? How do I switch to propane? What do I do if I’m moving? How do I become a customer?

Help Topics

Account Help

Browse the answers to common account questions, including billing and payment options, paperless settings, notifications, invoices, and more.

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Contact Your Local Office

Find and connect with your local Dead River Company office for any additional help or support.

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Emergency & Safety Information

Get help with common heating and fuel emergencies, including fuel safety, power outages, run-outs, and no heat or hot water issues.

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Fuel & Delivery Questions

Get help with common fuel delivery questions, including tank monitoring, delivery options, online ordering, pricing plans, and avoiding fuel run-outs during the heating season.

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Moving

Learn what to expect when moving, transferring service, or setting up fuel delivery at a new home with Dead River Company.

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Service & Equipment Issues

Find support for common heating system and equipment issues, including no heat or hot water, equipment maintenance, safety inspections, and service-related questions.

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Looking for more information?

Still need help? Give us a call.

Our friendly Dead River Company specialists are here to help you Monday - Friday, 8AM-4PM. Call 855-317-4837 or find your local Dead River Company office.

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