Our Promise

Heating Fuel Delivery

Delivering on A Promise

Our goal at Dead River Company is to deliver an exceptional level of customer service. That means respecting your time and schedule and paying close attention to the details. Our high standards also mean thoroughly training our employees to do their jobs with the greatest skill and expertise. Because your comfort and safety are our concern, we maintain rigorous certification standards for our licensed technicians. Whenever you call upon us, we will be there. This is how we Deliver on A Promise.

We guarantee to strive to make our customers feel confident in doing business with us, cared for and treated with respect.

We pay close attention to your comments and concerns, listening carefully and responding thoughtfully. As a customer, you are our highest priority, and you deserve our full attention.

We guarantee to leave your home as good as or better than when we got there.

For Dead River Company, neatness counts every time. We take extra care going in and out of your home and cleaning up thoroughly after every visit.

We guarantee to show our company pride in our personal appearance, in our fleet and in our facilities.

Our pride in our company and our quality of work shows in our clean trucks, neat uniforms and cheerful greetings. It's all part of the way we like to do business.

We guarantee to respect your time.

When you make an appointment with us, we will be there on time. It's more than a matter of respecting your time, it's respecting you - a foundation of our service philosophy.

We guarantee to be thorough and follow through.

If we tell you “we'll get back to you” on a matter, we will. It's our responsibility to ensure we take care of your needs.