Emergency Service Checklist

A warm home  on a cold day

If your burner fails to operate: Checklist

  • Be sure the Emergency shut off switch is "On." The switch is often located at the top of basement stairs and has a red switch plate.
  • Ensure the thermostat is working and is set above the room temperature.
  • Press the reset button on the relay only once and wait for up to 45 seconds for the oil burner to start
  • Read the gauge to make sure there’s oil in the tank.
  • If the oil burner doesn’t start, check for a blown or loose fuse or tripped circuit breaker.
  • If your system has a wall vent outside, be sure the area is kept clear of snow.
  • If the oil burner still doesn’t start, call for prompt service.
  • If it’s after business hours, and you’re a current Dead River Company customer in need of Emergency Service, please contact your local office. We guarantee that we’ll contact you within an hour of your after-hours service call.

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