If your burner fails to operate: Checklist

• Be sure the Emergency shut off switch is "On." The switch is often located at the top of basement stairs and has a red switch plate.
• Ensure the thermostat is working and is set above the room temperature.
• Press the reset button on the relay only once and wait for up to 45 seconds for the oil burner to start
• Read the gauge to make sure there’s oil in the tank.
• If the oil burner doesn’t start, check for a blown or loose fuse or tripped circuit breaker.
• If your system has a wall vent outside, be sure the area is kept clear of snow.
• If the oil burner still doesn’t start, call for prompt service.
• If it’s after business hours, and you’re a current Dead River Company customer in need of Emergency Service, please contact your local office. We guarantee that we’ll contact you within an hour of your after-hours service call.