Upcoming Service Appointment

A Dead River employee approaches a house

It’s time for your service appointment—here’s what to expect

  • When scheduling, you’ll be given a two-hour arrival time window for your technician. If you need to reschedule, please contact your local office right away.
  • Please ensure that access to the area to be serviced is clear. 
  • If you have pets, please be sure they’re in a safe location away from the technician.
  • If you have made previous arrangements, such as leaving a basement door open, please remember to do so.
  • If you have requested a preferred technician, we will do our best to honor that.
  • We will send you a text or email reminder of your appointment. When scheduling your appointment just let us know where you’d like the reminder sent.
  • Automated reminders to schedule your next annual tune-up are available via MyAccount.

Avoid surprises with annual tune-ups

We put our heating systems to the test in New England—the average system runs more than 1,000 hours each season. Annual tune-ups reduce the chances of a system breakdown while offering peace of mind in knowing your system is clean, tuned, and ready to go.

Superior service, anytime you need it

We want you to feel taken care of. That’s why we offer comprehensive service plans that include covering some (or all) parts and labor costs, 24/7 no-heat, no-hot water emergency assistance, and more.