EasyPay FAQHow do I sign up to pay my bill online?
Enrollment takes just a few minutes and can be completed in just 4 easy steps:
- Please have available your most recent Dead River Company statement or invoice; your bank, credit or debit card account information, and your preferred email address.
- From any page of Dead River Company's website, click on the EasyPAY "Sign Up" link.
- Complete the "EasyPAY Online Account" form and then click "Submit".
- Shortly after clicking "Submit," you will receive an EasyPAY Online Account Opening Confirmation email. It will be sent to the email address you submitted as part of the EasyPAY Online Account opening form. You must confirm receipt of this email (within 24 hours) by clicking on the provided link in the email.
For Customers with Multiple Account Numbers: Once you have clicked on the link in the confirmation email and have logged onto your EasyPAY account, you can then add additional account numbers to your EasyPAY account.
When will my EasyPAY log in information (Email address and Password) be activated?
Shortly after submitting your EasyPAY Online Account form, you will receive an EasyPay Online Account Opening Confirmation email. It will be sent to the email address you submitted as part of the EasyPAY Online Account opening form. To activate your online account log on with your email address and password, you must confirm receipt of this email (within 24 hours) by clicking on the provided link in the email.
When can I start making online payments?
Once you've clicked through on the link in the EasyPAY Online Account Opening Confirmation email, and log onto your EasyPAY account, you can start making payments as soon as you have a statement or invoice that's due.
If you're a new Dead River Company customer, you will be able to enroll in EasyPAY upon receiving your first (paper) statement or invoice. Once your EasyPAY account is established, you will be able to log on and make payments online.
If I sign up for EasyPAY will I continue to receive a paper bill in the mail?
Yes, you will continue to receive a paper bill in the mail, unless you request Paperless Statements. When you set-up your EasyPAY account, you have the option of choosing Paperless Statements, which are electronic versions of statements and invoices that look just like the paper version. Paperless statements mean less clutter and are better for the environment. And, your paperless statements are ready to view securely online 3 to 5 days earlier than with a paper bill. We'll send you an email to let you know when they're available online.
How do I cancel my EasyPAY account?
Please call your Dead River Company office
and speak to a Customer Service Representative. We are always ready to assist our customers.
What happens to automatic payments if I cancel my EasyPAY account?
At the time you cancel your EasyPAY account, please discuss payment options with your Customer Service Representative.
SECURITYHow is my personal and financial information kept safe and secure?
Dead River Company's EasyPAY uses several methods to ensure that your personal and financial information is secure:
- Email Address and Password: Your email address and password are unique identifiers that only you should know. As long as you don't share these with anyone, no one can access your EasyPAY account.
- SSL: Dead River Company uses SSL (secure socket layers) which ensures that your connection and information are secure.
- Encryption: Dead River Company uses 128-bit encryption to make your information unreadable as it passes over the Internet.
- Automatic Sign Out: EasyPAY automatically signs you out of a session if you are inactive for 15 minutes.
Are all computers safe to use?
Computer security experts advise that you may put your information at risk when you use a public computer for personal business. While numerous security measures are used to protect your personal and financial information on our website, the use of public computers may compromise the security of your information. Public computers include those in schools, libraries, airports, internet cafes, etc. For maximum security you may want to avoid using public computers when enrolling or modifying your personal or banking information.
PAYMENTWhat types of payment methods are accepted through EasyPAY?
You can establish your "payment account" to be made through your Checking or Money Market account, or you can designate a Debit or Credit Card: MasterCard, Visa, Discover and American Express.
How do I make a payment?
Once enrolled in EasyPAY, simply Log In and choose "View and Pay Your Bills Online". You will see a summary of your current bills. You can then click 'view/pay' to view the bill. Select the amount you want to pay and the date you want to pay your bill, and you're done! IMPORTANT: Please submit your payment by 7 p.m. Eastern Time at least two business days prior to the date your payment is actually due. This will ensure your payment is posted to your account on time. A business day is considered Monday through Friday, except for federal or state holidays.
Can I establish regularly scheduled payments?
Yes, you can establish Automatic Payments for EasyCAP, Equal Payment Plan or Fixed Priced Budget.
- If Dead River Company currently processes automatic monthly payments for you, please contact your local office if you establish online automatic monthly budget payments via EasyPAY.
- Automatic monthly payments can be set up for EasyCAP, Equal Payment Plan or Fixed Priced Budget payments, only. Any non-plan charges (i.e., service work) needs to be paid for independently of the automatic monthly payment.
When will my payment be processed?
Please submit you payment by 7PM Eastern Time at least two business days prior to the date your payment is actually due. This will ensure your payment is posted to your account on time. A business day is considered Monday through Friday, except for federal or state holidays.
How do I know which payments I've scheduled or completed?
After paying a bill, you will receive confirmation that the payment has been scheduled.
Before the scheduled payment date, your Payment History page will show the payment as 'scheduled'. When the scheduled payment is submitted to the payment processor your Payment History page will show the payment as 'pending'. After the payment has been processed, your Payment History page will show the payment as 'approved' or 'rejected'. EasyPAY will display payment history for up to 6 months.
Can I pay my balance in full or extend the payment due date?
You can pay your balance in full at any time by the due date. Online payments are due on the same date as paper statements or invoices. Not making timely payments by the due date may result in a late notice and/or a late fee.
Please submit your payment by 7PM Eastern Time at least two business days prior to the date your payment is actually due. This will ensure your payment is posted to your account on time. A business day is considered Monday through Friday, except for federal or state holidays.
Can I cancel a scheduled payment?
You may cancel a payment as long as it is listed on the Payment History page as 'Scheduled'. Please remember that failure to make on-time payment may result in a late notice and/or a late fee.
What if I forget my log on Email or Password?
If you forget your Email Address, you may reset it by calling your Dead River Company office.
Password: If you forget your password, go to the EasyPay Welcome page and click on the 'Forgot Password' link.
If you cannot remember the answer to your Security Question, please contact your Dead River Company office during business hours and your Customer Service Representative can email you a temporary Password.
Upon logging in with your temporary password, it is strongly recommended that you change your password to one that is only known to you and is easy for you to remember.
How do I change the email address associated with my EasyPAY account?
Please log on to your EasyPAY account and click 'Change Email'.
How do I change my bank account information?
Once you've logged in to EasyPAY, click 'Payments' and select 'Payment Accounts'.
Since you must have at least one active bank, debit or credit card account in order to remain enrolled in EasyPAY, you must add a second account before deleting one.
What happens to scheduled payments if I delete the bank account that was used to set up the payment?
All payments with a 'Scheduled' status will be cancelled. Please call your Dead River Company office
and speak with a Customer Service Representative to make other payment arrangements.