Here are some of the steps Dead River Company is taking to help keep our employees, customers and communities safe:

Interacting with Customers

  • When interacting with customers in-person, our employees will wear face coverings and maintain a social distance of at least 6 feet. This includes when in one of our offices, as well as in or around a customer’s home or business.

Employees

  • Any employee showing any signs of illness will be either asked to stay home or will be sent home.

Offices & Company Vehicles

  • To allow for social distancing, we are limiting the number of customers in an office at any one time.
  • Sneeze guards and/or partitions are used in offices.
  • Customers are asked to wear a face covering when entering the office and keep socially distanced.
  • ​Offices and company vehicles are routinely sanitized.

Service Appointments

  • At the time a service appointment is schedule and/or confirmed, we will ask our customers a few screening questions.

Deliveries

  • We will be maintaining our regular delivery schedule.

Customer Communications & Tools

  • Operational updates will be communicated to customers via email, as well as our social media platforms – Facebook and Instagram.

  • Customers can use MyAccount to make payments, check balances, view statements and invoices, and will call customers can order and pay online for a fuel delivery.