Information About COVID-19

Important Update Regarding COVID-19

This page provides the most up-to-date information regarding the COVID-19 safety precautions we are taking.
 

Updates:

3/26/2020: Based on precautionary recommendations, Dead River Company will not be bringing delivery slips to customers’ doors. Instead, we will:

  • Heating Oil & K1: leave the slip attached to the fill pipe
  • Propane: leave the slip under the propane tank cover

You can also find delivery details on MyAccount.
 

3/25/2020: As an essential service provider, Dead River Company continues to maintain our regular delivery schedules.

For the safety and protection of our customers, employees and communities, we are now responding only to service calls that are deemed essential or an emergency. Local offices are in the process of reaching out to customers who have other types of service appointments to reschedule them.

Before entering a home or business, we continue to ask customers a few screening questions to include if anyone is sick.

Upon entering homes and businesses, our technicians will practice physical distancing of keeping at least 6 feet between themselves and our customers.

We know these are extraordinary times we are all facing, and we want to assure you that your safety and that of our employees and communities is our top priority.

Thank you for your understanding. Please contact us with questions.



3/18/2020: We want to assure our customers that we are still making deliveries. For your convenience, if you schedule your own deliveries, you can do so online.

In the event a Dead River Company employee needs to enter a home or business, you will find them actively engaged in social distancing – maintaining a social distance of six feet for their safety and that of our customers.


3/16/2020: All Dead River Company locations are limiting access to office locations to employees only. We are assisting customers online and over-the-phone. At the time a service appointment is scheduled or confirmed, we will be asking a few screening questions of our customers, to include the well-being of those at the home or business.
Pay Online  |  Contact Your Local Office  |  Order Online

 

Customer Communication

March 16, 2020