How do I sign up to pay my bill online?
Enrollment takes just a few minutes and can be completed in just 4 easy steps:
- Please have available your most recent Dead River Company statement or invoice; your bank, credit or debit card account information, and your preferred email address.
- From any page of Dead River Company's website, click on the EasyPAY "Sign Up" link.
- Complete the "EasyPAY Online Account" form and then click "Submit".
- Shortly after clicking "Submit," you will receive an account opening confirmation email. It will be sent to the email address you submitted as part of the EasyPAY Online Account opening form. Please click on the link in the email to confirm your email address. Once the email address is confirmed, you can then log on to EasyPAY.
For Customers with Multiple Account Numbers: Once you have clicked on the link in the confirmation email and have logged onto your EasyPAY account, you can then add additional account numbers to your EasyPAY account.
When will my EasyPAY log in information (Email address and Password) be activated?
Shortly after submitting your EasyPAY Online Account form, you will receive an account opening confirmation email. It will be sent to the email address you submitted as part of the account opening form. To activate your online account click on the link in the email. Once your email address is confirmed, you can log on to EasyPAY.
When can I start making online payments?
Once you've clicked through on the link in the EasyPAY Online Account Opening Confirmation email, and log onto your EasyPAY account, you can start making payments as soon as you have a statement or invoice that's due.
If you're a new Dead River Company customer, you will be able to enroll in EasyPAY upon receiving your first (paper) statement or invoice. Once your EasyPAY account is established, you will be able to log on and make payments online.
If I sign up for EasyPAY will I continue to receive a paper bill in the mail?
Yes, you will continue to receive a paper bill in the mail, unless you request to "go paperless". When you set-up your EasyPAY account, you have the option of choosing Paperless Invoices and Statements, which are electronic versions of the documents you receive by mail. We'll send you an email or text notification to let you know when a new document is available to view and pay online.
How do I sign up to receive EasyPAY notifications via text message?
Once you’ve logged on to your EasyPAY account, click "Preferences" and then "Notifications". Here you can decide how you’d like to receive each type of notification.
How do I inactivate my EasyPAY account?
Please call our Customer Relationship Center at 1-855-317-4837. A representative is available to assist you Monday through Friday, 8AM to 5PM.
What happens to automatic payments if I cancel my EasyPAY account?
At the time you cancel your EasyPAY account, please discuss payment options with your Customer Service Representative.
Why can’t I see my current account balance?
Presently, EasyPAY does not present account balances or transactional history. EasyPAY provides a secure and convenient way to view your Dead River Company bills online, as well as pay the documents.
What types of payment methods are accepted through EasyPAY?
You can establish your "payment method" to be made through your Checking, Savings or Money Market account, or you can designate a Debit or Credit Card: MasterCard, VISA, Discover and American Express.
How do I make a payment?
Once enrolled in EasyPAY, simply Log On and you will be directed to the "Invoices / Statements" page. You can then click the "view/pay" button to view the bill. Select the amount you want to pay and the date you want to pay your bill, and you're done! IMPORTANT: Please submit your payment by 11PM Eastern Time at least one business day prior to the date your payment is due. This will ensure your payment is posted to your account on time. A business day is considered Monday through Friday, except for federal or state holidays.
Can I establish regularly scheduled payments?
Yes, if you are enrolled in a monthly budget plan (EasyCAP, Equal Payment Plan or Fixed Priced Budget), you can set up automatic monthly payments through EasyPAY.
- If Dead River Company currently processes automatic monthly payments for you, please contact your local office if you establish online automatic monthly budget payments via EasyPAY.
- Automatic monthly payments can be set up for EasyCAP, Equal Payment Plan or Fixed Priced Budget payments, only. Any non-plan charges (i.e., service work) needs to be paid for separately.
Can I make a payment at any time; on any account?
Yes. Once you’ve logged on to EasyPAY, click "Payments" and then "Payment Methods". Simply choose Payment Method, Payment Amount and Payment Date and then click Submit. It’s this easy!
When will my payment be processed?
Please submit your payment by 11PM Eastern Time at least one business day prior to the date your payment is actually due. This will ensure your payment is posted to your account on time. A business day is considered Monday through Friday, except for federal or state holidays.
How do I know which payments I've scheduled or completed?
After paying a bill, you will receive confirmation that the payment has been scheduled.
Up until 11PM of the scheduled payment date, your Payment History page will show the payment as "scheduled". After the payment has been processed, your Payment History page will show the payment as "approved" or "failed". EasyPAY will display history for up to 6 months.
Can I cancel a scheduled payment?
You may cancel a payment as long as it is listed on the Scheduled Payments page. Please remember that failure to make on-time payment may result in a late notice and/or a late fee.
What if I forget my log on Email or Password?
If you forget your Email Address, you may reset it on the EasyPAY Log On screen by clicking on "Forgot Password?"
Password: If you forget your password, go to the EasyPAY Log On screen and click on the "Forgot Password?" link.
If you cannot remember the answer to your Security Question, please contact our Customer Relationship Center at 1-855-317-4837. A Customer Relationship Specialist is available to assist you, Monday through Friday, 8AM to 5PM.
How do I change the email address associated with my EasyPAY account?
Please log on to your EasyPAY account and under "Preferences" click "Change Email".
How do I change my bank account information?
Once you've logged in to EasyPAY, click "Payments" and select "Payment Methods".
What happens to scheduled payments if I delete the bank account that was used to set up the payment?
All payments with a "Scheduled" status will be cancelled. Please call your Dead River Company office
and speak with a Customer Service Representative to make other payment arrangements.