Dead River Company - Delivering on A promise.

EasyPAY Online Billing & Payment Service

Login Sign Up Learn More
ConserveCareersContact UsLocations
FacebookBusiness ServicesBuilders/Developers
Why Dead RiverOil & Propane DeliveryPrice Protection PlansSystem MaintenanceEquipment InstallationHeat with ElectricityBecome A Customer

Customer Stories

We are grateful to the many customers who take the time to let us know how pleased they are with the service they received from our employees. Here are just a few examples of the letters and emails we receive every day...

“Just wanted to let you know how good your customer service has been the past year or so. The main office and the repair guy, Mark who came out this morning to fix our furnace were all super friendly and easy to deal with. Dead River is clearly a company that other businesses in the Upper Valley could learn from. You guys rock. ”
- Warren from Thetford, VT

Mark, your service tech, could not have been nicer. Not only did he clean my furnace but he went way beyond and above. My cat had been hit by a car and my friend had a medical emergency all at the same time. He helped me get a box and put the cat in it for me and even offered to bury it. I was so shook up that he even offered to drive me the mile down the road to the hospital to pick up my elderly friend that had walked to the hospital emergency room. Needless to say, it was a tough Monday morning. I don’t know what I would have done if he hadn’t been there to clean my furnace. No words could thank him enough for his offer of help
- Lynn from Waterville, ME

I felt the need to email you and tell you about my visit to your office on Friday afternoon, June 15, 2012.  I am retired and have worked as a Supervisor for over 40 years for the State of Maine and dealt with customers on a daily basis.The young lady who greeted me at the counter was Laurie.  She was extremely polite and helpful.  I felt the need to tell you that she represented your company with the utmost of professionalism.  People are always eager to criticize but rarely compliment employees who demonstrate good customer service.  When I left I felt like Dead River really cared about their customers.  Job well done Laurie!!
- Claire from Auburn, Maine

I recently installed a new Lennox forced hot air furnace and a new Rennai hot water heater both using LP. I used my own plumber from Buxton for the install. I had been a Dead River customer using K 1 and decided to switch to LP. Just wanted you to know about some of the Dead River staff that helped me this past week. First is Lori who was very helpful from when I first called about the project back in March right through until we finished this past week. She was very patient and answered my many questions as we went along, gave me payment options and helped with scheduling the delivery of the tanks. Scott met with me at the site and helped decide where and how best to locate the two tanks. Connie helped when Lori was with another customer and helped get me the info I needed. Don delivered the tanks and did a great job installing them. Nice and neat. Everyone was helpful and did what they said they would and did it in a friendly manner.
- Stephen

Thank you for having such a true professional working for your Co. Mark Bossie. Helped us over and above the call of duty. Polite, efficient and very caring. He did a great job. This is the reason that we like to stay with your Co. You have a great crew that cares about their customers. Thanks you so much. 
- Cindy from Oakfield, Maine

“Your customer representative, Samantha, was extremely helpful and pleasant! Thank you.”
- Diane from Ogunquit, Maine

“Dead River is what all customer service oriented companies should aspire to”
- Anthony from Eastbrook, Maine

“Every experience with Dead River has been exceptional!!”
- Sarah from York, Maine

“No matter who the tech is, they are friendly, helpful, relaible and knowledgable.  Love the dependable consistency of your company and its people.”
- Nancy from Scarborough, Maine

“I've been with DR for 41 years.  Does that give you any indications that I'm satisfied?”
- Bob from Caribou, Maine

“You couldn't have better people.”
- Cecelia from Patten, Maine

“Dead River employees are A+! ”
- Pete and Darlene from Linneus

“You are obviously focused on customer satisfaction.  The receptionist, the service manager and the tech were all above and beyond what you would expect... ”
- Bruce from Bangor, Maine

“Whether for routine maintenance or emergencies, Sean always provides exceptional service. ”
- John from St. Johnsbury, VT

“We are so pleased with your payment plan, which allowed us to keep a steady rate, even while prices soared!

At the same time, we want to compliment the company as a whole for your service, from the time we call & talk to a competent representatitive, to those how have advised us about the system, & to those how service it.”
- Robert & Kathleen from Portland, Maine

“Another outstanding performance by Dead River Company!  Joe did a remarkable job on the installation of my water heater.  Neat, clearn - perfect.  A work of art.  He is most certainly a credit to your company.”
- Paula

“I have had nothing but the best service from your company from office staff to technicians.  It's a pleasure doing business with you.  Thanks to all of you. ”
- Pauline from Manchester, New Hampshire

“I love Dead River. You're always there. You allow me to take a warm house and hot water for granted.”
- Susan from Bangor, Maine

“The reason why we are with Dead River is because of people like David, our Service Technician.”
- Elise from Boothbay Harbor, Maine

“I've been with Dead River for many years. Trends come and go, but Dead River has proved to be loyal and dedicated patrons. ”
- Lionel from Poland, Maine

“Dead River has been "The Best" of all companies I've ever used. ”
- Jan from Unity, Maine

“I just wanted to drop a note. As a new customer to your firm I have been extremely impressed with the courtesy and professionalism of your staff. It has been a pleasure starting a relationship with you. ”
- Richard

“As you well know, customer service today rarely results in service to the customer. This experience with Dead River truly is exceptional. I can't thank the company- and Don and Chris- enough.  Having heat on a bitterly cold day when only hours earlier we were facing a long weekend without it, truly brought in the new year properly. Please thank them for me; we are Dead River customers for life! ”
- Letter from Chris and Ellie

Dear Bob: Thank you for fixing our furnace in the middle of the night. You did an excellent job and it was nice talking to you. I hated to call, but had no choice. You are a great asset to Dead River Company.
- Charles

Just wanted to praise one of your service employees. Chris was at our home tonight to fix a problem with our heating system. He was fantastic, very knowledgeable and pleasant. Thank you Chris for a job well done!!!!
- The Kellers

“I would like to start by telling you I have been a customer since 1989 and have always praised Dead River to everyone and I still will. I spoke to Elaine Whittner who, after I explained I would only be here for a few days and had come from 200 miles away, helped to rearrange the appointment to a Service Tech who could work on both oil and propane. Brian Keith arrived in a short time- he was very polite and went right to work- he had a big job ahead of him as the furnace had ‘never’ been cleaned! I would like to thank all the people involved like Carl Oliver, the Tech who took Brian’s call so he could come help us and Elaine who went above and beyond the normal routine.”
- Susan

“Today I discovered that I had run out of oil at my business.  The company I used was not in this area for another 6 days.  We use Dead River for our home and decided to call you today. Both women that I spoke to were awesome to work with. Sheri Doyon also went WAY above and beyond what any other company would do and called the delivery truck who happened to be in my area. Within 1 HOUR I had heat!  I would have been thrilled if they had made it out on their next delivery day, but no- they made it out TODAY!  When my heat kicks off I usually need my brother to come and restart the furnace but no- your delivery man did that for me. All I can say is WOW. I will NEVER use another heating company again. ”
- From Angela

Roger King recently installed a Rinnai heater in our home. I was so impressed with his knowledge of the product and his professionalism while in our home. He was a pleasure. He was so neat and took the time to make sure the line leading to the propane tank was neat and matched the color of our house. I can't say enough about how impressed I am with his work! Great job! I am also excited about using this heater. I should have had one of these installed years ago! Thanks again.
- Chris

“Ricky was very helpful explaining my pool propane system. He patiently explained to me what was what while outside in the pouring rain! I’ve ordered propane to be delivered and feel much more comfortable. In the fall, I’ll call as he suggested, but in the meantime, I say to you well done!”
- Paula

“Dead River Company installed a new furnace at our house. The crew was friendly and polite, they were professional, they took time to answer questions, their truck and uniforms were clean and they left the place as neat as they found it. You are very fortunate to have such good ambassadors for Dead River Company, and we feel fortunate to have you as our oil company.”
- Bruce and Phyllis

“My family had no hot water, and 20 minutes after my initial call, David Kilgore was knocking on my front door. I could not believe he showed up so fast, and within another 40 minutes, the issue was fixed. His knowledge, professionalism and promptness went above and beyond the call—what a great job he did for us.”
- Terry and Angela

“We recently replaced our oil furnace with a propane one and did not even know where to begin in researching this major purchase. But fortunately, Scott Moynihan came over and explained our options in his reassuring, knowledgeable and professional manner. He guided us in this purchase and made the entire process easy and comfortable.”
- Mary and Bob

We welcome you to share your stories with us.

ReferFriend
Powered by SilverTech