Frequently Asked Questions
Q: Is there a way I can be protected from potentially skyrocketing fuel costs?
A: Yes. With EasyCAP, we guarantee that no matter how high prices climb, you will never pay more than our cap price. Click here for more information on our EasyCAP Price Protection Plan.
Q: Is there a way to make my winter fuel costs more manageable?
A: Yes. With EasyCAP from Dead River Company, you can spread out your costs in equal monthly payments so you don't get hit with the bulk of your annual fuel costs all at once. Click here for more information on our EasyCAP Price Protection Plan.
Q: Why should I have regular maintenance on my heating system?
A: A regular tune-up is necessary to keep your heating system running at peak efficiency. This will lead to lower energy costs over the life of your system as well as providing for timely replacement of worn parts, which can otherwise lead to costly repair bills in the future.
Q: What do the EasyComfort Service Plans cover?
A: Our EasyComfort Service Plans are available for your review on the EasyComfort Service Plans page. If you would like further information, please contact us at your convenience.
Q: What is the advantage of having an EasyComfort Service Plan?
A: Our EasyComfort Service Plans provide "peace of mind". Most repair bills are covered and we regularly tune up your system to keep it running at peak efficiency. This is a cost-effective way to ensure worry-free warmth and prolong the life and efficiency of your home heating system.
Q: Why should I consider automatic delivery?
A: Make your life less complicated - let us take the responsibility for keeping fuel in your tank while you deal with life's other challenges. With Dead River Company's automatic fill program you never need worry again about running out of fuel and the financial obligations that can potentially follow. Doesn't it make sense to leave that responsibility to us?
Q: How do you know when to deliver my fuel?
A: By using the "degree-day" method to calculate a burning rate for your system, we are able to project fuel deliveries with a high degree of accuracy based on usage history.
Q: What sort of training and qualifications do you require for service technicians?
A: Our technicians are state certified, where applicable, and attend seminars and schools to keep abreast of developments in technology and code requirements. We take great pride in our employees and use every opportunity to ensure that the service technician coming to your home or place of business is fully equipped to handle your needs.
Q: If I choose to call for my home heating fuel, is there a minimum amount I need to order?
A: Minimum delivery requirements vary by office for fuel oil and K-1.
Q: Can I pay over the Internet?
A: We presently do not accept payments over the Internet; however we offer several payment options depending on your preference.
Q: What other methods of payment do you accept?
A: We accept cash, checks and most credit cards. We also offer an Auto Pay program if you'd prefer to have your payment automatically withdrawn from your bank account each month. Contact your local Dead River office for details.
