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Electricity Enrollment FAQs


Do I need to be a Dead River Company fuel customer?
To have Dead River Company as your Electricity Supplier, it is not necessary for you to be a fuel customer. However, we would be happy to discuss all of the advantages of choosing Dead River Company to heat and cool your home. When you open a new Dead River Company automatic delivery central heat account, you'll receive a $100 account credit. Learn more.


Where does Dead River Company offer electricity?
Currently Dead River Company supplies electricity to the Central Maine Power and Emera Maine (formerly Bangor Hydro Electric) markets. This means our electricity sales cover almost the entire state of Maine.


Do I have to sign a contract?
For Dead River Company to be your electricity supplier, you will need to accept our Terms of Service.


Will my electric rate fluctuate?
With Dead River Company as your electricity supplier, your rate will remain the same for your enrollment period unless the Standard Offer in your utility area changes and we notify you of a new rate.


Will my electricity be interrupted if I switch?
No. Switching electricity suppliers will not interrupt or make your power less reliable in any way. Central Maine Power or Emera Maine will continue to distribute your electricity. And will still be there in the event of a power outage.


How can I take advantage of off-peak power?
If you install an Electric Thermal Storage (ETS) unit, you can take advantage of off-peak power to heat the unit. Utility companies - like Central Maine Power and Emera Maine (formerly Bangor Hydro Electric) in Maine - offer lower or discounted electric distribution rates, commonly referred to as "Off-peak" rates. Throughout the night when most are asleep, there is a significantly lower usage of electricity by consumers; these are referred to as "off-peak hours". During "off-peak hours," there is a reduced strain on electricity generation and distribution systems. The savings Utilities experience are generally passed on to customers through lower or discounted transmission and distribution (T&D) rates - or "Off-peak" rates.

As a Maine PUC approved Competitive Electricity Provider, Dead River Company sells both around-the-clock electricity, as well as off-peak electricity for customers with ETS units in the Central Maine Power and Emera Maine markets of Maine.

In Maine, off-peak electricity can be used to heat Electric Thermal Storage (ETS) units at rates that are comparable to fuel oil at $3.20/gallon.


Will the reliability of my service be affected if I change providers?
No. Rest assured you will continue to receive the same reliable service from Central Maine Power and Emera Maine (formerly Bangor Hydro Electric). They will continue to deliver your electricity and restore power during outages as normal.


Who do I contact if the power goes out?
If your power goes out or if you need service, please continue to call Central Maine Power (CMP) or Emera Maine (formerly Bangor Hydro Electric).

CMP: 1-800-696-1000
Emera Maine: 1-800-440-1111


Will I get two electric bills - one from my utility company and one from Dead River Company?
No. On your electric bill there is a charge for "Electricity Delivery" and another for "Electricity Supply". Central Maine Power and Emera Maine (formerly Bangor Hydro Electric) are responsible for the Delivery charges on your bill. Delivery charges cover the cost of maintaining lines and meters, responding to outages and overseeing your account.

The "Supply" charges are the cost of acquiring the actual electricity flowing into your home. Dead River Company will be listed as your "Electricity Supply" on your utility bill. Other than that, there will be no changes to the billing process.


Is there a fee to switch to Dead River Company as my electricity provider?
Please check with your current provider.


What if I want to cancel?
As stated in our Terms of Service, if you cancel your electricity service within one year of enrollment a $50 Cancellation Fee is applied to residential electricity service accounts and a $75 Cancellation Fee is applied to ETS electricity service accounts.


How do I sign up?
It's easy and takes about 5 minutes. There are three ways you enroll and start saving...
  1. Visit our website: www.deadriver.com/electricity
  2. To enroll by phone, please call toll-free: 1-855-207-1600
  3. Click here to print, complete and return the Enrollment form to us, and one of our representatives will contact you.


When will Dead River Company become my electricity supplier?
Dead River Company will be your electricity supplier within one to two billing cycles after your next meter reading.


If I am on a budget or payment plan with Central Maine Power or Emera Maine (formerly Bangor Hydro Electric), can I still sign up Dead River Company?
Yes, if you are on a budget or payment plan with CMP or Emera Maine, you may still sign up to make Dead River Company your Electricity Supplier. Signing up with Dead River Company will not interfere with your budget or payment plan arrangements. To enroll, complete and submit the enrollment form online or call us at (207) 883-5921.


If I currently make monthly budget payments to Dead River Company for my fuel, can I add in my electricity payments?
Even though you are switching to Dead River Company as your Electricity Supplier, you will still receive a bill from your utility company and will continue to make payments to your utility company. 


What happens if I move?
If you are moving within the Central Maine Power (CMP) or Emera Maine (formerly Bangor Hydro) market, you will need to contact your utility company to make them aware of the move and to establish the new account for the location you're moving to. The utility company will transition your Dead River Company electricity account to your new location.

If you are moving from one utility area to another, you must contact your utility company to make them aware of the move and to establish your new account for the location you're moving to. Then, you'll need to re-enroll with Dead River Company as your electricity supplier.


Where does the Electricity come from?
The power used in Maine comes from a blend of many renewable and nonrenewable sources. Approximately 40% of the power in Maine comes from clean burning natural gas power plants. Other sources include biomass, hydro, wind, and nuclear. For more information, please click here.


What portion of the electricity sold by Dead River Company is 'green' energy?
A minimum of 35% of the power Dead River Company purchases comes from "renewable" power sources. For more information, please click here.
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