What Our Customers Say About Dead River Company
We are grateful to the many customers who take the time to let us know how pleased they are with the service they receive from Dead River employees. Here are just a few examples of the letters and emails we receive every day...
May, 2007
In the last month, I have had three visits to my home by three of your service staff. I want to compliment you on the way your staff has treated me. Each of them has arrived during the time frame given to me. They have all been very pleasant, helpful and informative....It has been refreshing to experience a company that treats me as if my time is as valuable as their time.
Sincerely,
Elaine
June, 2007
...I would like to compliment you for having some of the friendliest, most competent technicians I have met. Ever service person who has come to my home has been courteous, professional, friendly and clearly knew what they were doing. It didn’t matter that they were working outside in the pouring rain or coming to my home at 2 a.m. They have all been a pleasure to deal with...and I wanted to say thank you!
Sincerely,
Ken
February, 2007
...I just want you to know how much we appreciate Lynn’s outstanding efforts on our behalf, and thank you for the all around service we have received from your company. It has gone a long way toward relieving much of our winter weather stress...
Sincerely,
Alberta
February, 2007
I have been using Dead River since moving to my home almost 6 years ago, and want to tell everyone at your office that the service I have received has been exceptional. Whether I am talking to the billing department, receiving routine or unexpected service, or getting information in preparation for buying a new furnace, I have always dealt with highly professional personnel and have been treated most respectfully...If I had kept a log of names over the years, I would thank each of you personally, but since I didn’t, I hope this note gets passed around...
Sincerely,
Susan
January, 2007
...I was astounded at how quickly your office was able to dispatch not only one, but two separate individuals to my location. Furthermore, I was impressed with the courtesy, efficiency and professionalism of everyone I dealt with. They should all be commended for a job exceptionally well done, and they have my gratitude for salvaging what could have been a very unpleasant holiday weekend.
Sincerely,
Bob
December, 2006
...[Your technician] is a shining example of what customer service is all about...[He] carries the Dead River banner proudly and was very complimentary of his supervisors. A technician of [his] caliber demonstrates that your field service people are the best sales people you have. Thanks to the entire TEAM at Dead River for being responsive to my service needs.
Sincerely,Chuck
December, 2006
I am writing to convey my sincere thanks for the efforts of Chris during our recent furnace problems at our home. We had a nagging and perplexing problem that required a number of visits by Dead River, often at inconvenient hours. Chris seemed to take our furnace problems personally, requesting that he be contacted to return if a problem arose and vowing not to leave until he was convinced he had fixed the problem. What more could a customer want than a friendly, punctual, knowledgeable professional working on your problem?
Sincerely,
John
December, 2006
I write this note to express my appreciation for your staff in providing the help my family needed during a very difficult situation. Their concern, kindness and professionalism in response to our needs was commendable. You must be very proud to have workers of their caliber.
Sincerely,
Duane and Linda
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